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Overview Personas or extreme personas help the team connect with the end-user and build empathy. They also help define the customer segment along with driving the Development Team to work toward a more engaging product.

Overview The Project Charter is the birth certificate for the project. It is the Sponsor's document and places the Project Manager (PM) into authority. This authority is what gives the PM power to expend organizational resources and assemble the team. The Project Charter legitimizes the

Overview The Work Breakdown Structure (WBS) is a hierarchial tool for determining all the work that will be done on the project down to the Work Package level. It depicts 100% of the work. It is an essential tool during predictive or traditional projects to